GoConnect Server

The Mondago GoConnect Server offers a direct connection to the Mirage Cloud service . A local installation of the CTI Data Connector - TAPI Link is not required.

•SoftPhone handles dialing rules must be set to Y

•You have to enable using an own Login ID. See Own Login ID to connect to PBX

Download and install the GoConnect Server from the GoConnect / Mirage product page

http://microsite.mondago.com/mirage-customer/index.php

Installations after 1/2018 start the Mirage Server Configuration. Previous installations: Start the GoConnect Server configuration tool ucconfig.exe with the parameter -ucpg

In the field: User ID match add: ^(.*)

In the field: User ID replace type in a unique ID followed by $1.

For security reasons a 20 digit ID is recommended which is known only to you. Generate ID (external Web service)

This automatic generated ID consists of numbers and uppercase characters and works with all connectors.

$1 will be replaced by the user extension configured in the field: Number

The Login ID in Salesforce is the unique ID and the extension of the user - e.g 004975255184000500

•Service URL: https://miragecloud1.com/MirageSwitch/MirageSwitch.asmx

•Default Service URL: https://*.miragecloud.com/OpenCTIWebService53/MirageOpenCTI.asmx (Note: This is the field Mirage Cloud Service URL configured in the Call Center. See Main Setup Page - Call Center Configuration

Activate license

To go from a TRIAL license to a full purchased license you need to follow these steps.

1.Select Enterprise / Licensing

2.Remove the TRIAL license from the server by pressing the Release license button. After a short time the word TRIAL will disappear from the Serial number field.

3.Enter the Full purchased license serial number into the Serial number field and press the Register Online button. After a short period of time you should get confirmation that the new serial has been registered and the license types, quantities, expiry date should update to reflect the new license.

See Troubleshooting GoConnect Server

•access to https://*.miragecloud.com and https://miragecloud1.com using port 443 with SSL is required. If application access is blocked by an firewall, https://*.miragecloud*.com should be added

Alternatively you can use the default proxy server which is configured in the system.

•Navigate to C:\Program Files (x86)\Mirage Server\

•Right mouse click on UCPartnerGateway.exe.config to edit the file

The configuration system.net/defaultProxy has to be added or modified

then add the text highlighted in yellow.

In case no virtual machine is used you can backup the configuration files. They can be found in

C:\ProgramData\UCServer

Important files to backup are UCserver.mdf and UCserver_Log.ldf.