Using this tutorial - Unaric Voice

This tutorial is an easy way to learn how to use Unaric Voice. It is designed for all office workers who want to benefit from Computer Telephony integration.

While completing these lessons, you will learn how to make an outgoing call, use the phone book or make the necessary configuration settings for your PBX system.

Part I explains the basics for using CTI Data Connector for Salesforce® features, including how to make calls, receive calls or how to make personal configuration settings. Part II provides hands-on experience for using additional features like expert settings or database configuration.

Updates

•Check out the latest Version - Winter 2024 (12/2023)

If you are unsure, which CTI Data Connector SoftPhone or CTI Data Connector - TAPI Link / CTI Data Connector - Skype for Business Link you have installed, just hover over the headline: CTI Data Connector in the CTI Data Connector SoftPhone application. The version number is displayed.

The first entry with SoftPhone is the CTI Data Connector SoftPhone application version number. Latest version is 7.4017.13.

The second entry is the connector or Server version

•TLC (CTI Data Connector - TAPI Link). The latest version is 5.7.2. For CTI Data Connector - Skype for Business Link the latest version number is 5.7.0).

•TLC x.x (uaCSTA) is displayed when an Desk Phone with Mirage uaCSTA Cloud Connect is used. This is for informational purpose only

The CTI Data Connector SoftPhone application is updated regularly. We recommend checking for updates once per month.







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CTI Data Connector for Salesforce® Version: 5

This document was updated: 2/12/2024