Update 7.4 (Winter Release 2024)
Modification history version 7.4 - Winter 2024 (12/2023)
Live Agent Status Dashboard
New
•Limit displayed data to specific Call Center Setups, e.g. teams or countries
Wallboard
New
•New icon for live view
•Drill into details of all ongoing calls
•Limit displayed data to specific Call Center Setups, e.g. teams or countries
•Determine which KPIs are displayed on the wallboard
MS Teams - Mirage Connector
MS Teams for landline calls with Direct Routing or Microsoft Calling Plans.
New
•Phone Book - search for queues
•Transfer Calls - option to forward the call to a queue
Configuration
•Minimum waiting time until the next call can be made
Fixed
•Queue Logic when no agent is available
Improvements
•Domain for Internal calls - calls using the e-mail address are now signaled with the e-mail address of the user.
•After logout, the phone line selection is remembered and used when the user logs in again.
•Azure re-authorization is no longer required for cloned Phone System Setups.
Power Dialer
Improvements
•Supports now importing Accounts from a Salesforce campaign
Other changes
New
•Configuration to limit how often a user can extend the wrap-up time in the CTI Data Connector SoftPhone.
•Configuration to choose if you want to enable auto-population of fields with values from the call while creating a record (Account, Contact, Lead, Case, etc.)