Update 6.9 (Autumn 2022)

•Add a profile picture to the Live Agent Dashboard

•The extension number is clickable to start a call from the Live Agent Dashboard

If Favourites are selected, the selected favorites are displayed every time the Live Agent Dashboard is opened

• Show pending calls in the campaign selection list.

• New call decision screen (next action) with campaign result (available in reports).

• Count the number of calls per call member and campaign (call campaign name saved in the task of the call).

• Schedule Calls - Calendar control in addition to values like 1 hour or 1 day.

• Limit the maximum number of calls per day to a call member.

• Mass import using a Salesforce campaign.

• Power Dialer Button - Automatically call one campaign member after another.

• Option to configure in which sort order the phone numbers (company phone, mobile, custom phone fields) are displayed in the Power Dialer.

• Campaign Members in the completed TAB can automatically be removed.

• If a user logs out, all personal and scheduled calls are moved to the group call list (configurable).

• Size of the SoftPhone can be selected when the Power Dialer is active.

• Create a new call campaign from the campaign selection list in the CTI Data Connector SoftPhone.

• Dashboards and Reports for Power Dialer.

•Show user or call queue in the list of call campaign selection

•Different improvements on page layout

•Support up to 5000 campaign members per campaign

•Option to remove the scheduled time if a campaign member is moved to another TAB

•Different new permissions for campaigns

•Deleting a lead / account / contact is not possible if it has been assigned to a campaign

•A campaign can be set to inactive

•Fully integration of Sales engagement (High Velocity Sales)

•Configuration to prolong the call wrap-up time

•Dial by e-mail address (Lightning component) - only for CC4ALL

Sipgate changes the authentication in October 2022. You need to check if your Client app Realm is Third-Party

•New configuration to not allow editing of the subject line of the call note in the CTI Data Connector SoftPhone

•New configuration: Minimize SoftPhone after Save

•Two Dashboards for Power Dialer

•Different fixes for 3CX with queue handling and 5 digit extensions

•Live Agent Dashboard - Favourites was not working

•SMS Tab was not showing in some special conditions

Webinar - Autumn Release

Get an overview of the highlights of the release and how the configuration of the new features is done.