After Call Work / Call Rejection

Once a call is over, the CTI Data Connector SoftPhone goes in an Offline presence state to allow finalizing call documentation. It then goes automatically back to Online. The time is defined per user as After Call Work (ACW).

If a call is rejected, the CTI Data Connector SoftPhone goes in an Offline presence state. It then goes automatically back to Online. The time is defined per call center as Waiting time after call rejection.