Log in using your own Login ID
3 min
Login into the CTI Data Connector SoftPhone using your own Login ID
This is only required if
•A users works every day on a different desk with a different phone but he wants to keep his personal extension (hotdesk functionality of a phone)
•If multiple users sign into Salesforce with the same name (e.g. [email protected]) you have to use an own ID
If the Login ID is not saved in the user record then this option is enabled.
If the Login ID is missing, a red login icon appears and the connection icon is yellow.
Click on the icon and type in your ID
After clicking on the OK button, the login icon should turn to white and the connection icon to green.
Classic
Lightning
- The login ID of the CTI Data Connector SoftPhone is stored in the Browser cache. It could be required to type in the login ID again once the cache is deleted
- If the connection status is still yellow after changing the ID, check if you have used the same ID for the CTI Data Connector - TAPI Link and the CTI Data Connector SoftPhone and also right click on the phone icon, then select Restart TAPI Link Connector
- •If you use your Salesforce login name as ID, the login icon stays red as you have to use an alternative ID
A user license for every single user, who logs in with an own ID, is required.