Smart Campaign detection

1 min

You can enable intelligent campaign detection logic. If the call is started from a contact, lead, or account, and this record is part of any campaign, it will automatically assign the call to the campaign, and the Next Action Screen appears. If the contact is a member of several campaigns, you get a list to select the call campaign.

Only personal campaigns of the user and group call campaigns, where the user is a member of the queue, will be considered.

Configure this feature at Call Center - Power Dialer