Phone Book / Internal Calls

1 min

The phone book with the Mirage Teams Connector Service is either using the Salesforce user list or the Office 365 Tenant user list (configurable in Salesforce Phone System setup for MS Teams).

To make an internal call, the e-mail address is used. Internal calls are not protocoled in Salesforce.

The presence state is shown next to the user name.

You can also type in an e-mail address to make an internal call

If queues are enabled, you can select to search for users or queues.