Switch Phone System / Configuration

1 min

It is possible to switch between different phone systems or configurations to get a maximum flexibility.

•use a cloud-based phone system in the home office - e.g. Amazon Connect

•switch between different configurations - e.g. when the user is a member of different teams or test different settings

Click on the gear icon to access the available phone systems/configurations. Which configurations are available are defined by the administrator.

Experiment with

•different workflows, e.g. show account, opportunity or case for inbound calls or different follow-up options

•different call Wrap-Up settings, e.g. with groups or Enable Call Wrap-Up for No Answer calls