Outgoing Calls

1 min

CTI Data Connector for Salesforce® provides multiple options to make an outgoing call dependent on the application your are using. The option Dial with an Hotkey should work in any application.

All available options are:

•Dial within Salesforce

•Dial from a campaign

•Dial with a Hotkey

•Dial with the Telephone

By default, the icon is not visible on Vista and Windows 7 in the notification area. To show the icon for CTI Data Connector for Salesforce® in the system tray, click on the up arrow. Click on Customize.

This will open the Notification Area Icons control panel item. Select the icon for CTI Data Connector for Salesforce® and in the pick list select: Show icon and notification.