Update 7.2 (Spring 2023)
Modification history version 7.2 - Spring 2023 (5/2023)
Live Agent Status Dashboard
New
•Information who is logged in a queue (only MS Teams Mirage Connector)
•New permission: Live Agent Dashboard Administrator
Wallboard
•Wallboard with live and historical information about calls
Improvements
•If you change the column width, the change remains even after logging in again
MS Teams - Mirage Connector
MS Teams for landline calls with Direct Routing or Microsoft Calling Plans.
New
•Support of Queues
•Make outbound calls in Salesforce and select the queue phone number
•Display caller name in the MS-Teams window
•Live Agent Dashboard - Display which user is logged into a queue. Setup
•Wallboard - show MS Teams calls and MS Teams Meetings
Improvements
•You cannot make an outbound call if MS Teams presence state is DND
•If calls to the direct extension are rejected, the presence state switches to DND
Power Dialer
Improvements
Multiple improvements on page layout and option selections
3CX
Support of version 18.6 and above.
•Request a new version of voiptools (18.4.63 or newer) from Mirage. Open a ticket
•You have to change the cloud service URL to https://ie3.miragecloud.com/octi3cx11
Webinar - Spring Release
Get an overview of the highlights of the release and how the configuration of the new features is done.