Transfer a Call
Call Transfer allows to transfer a call from your phone to any other phone. This feature is only available during an active call.
A call transfer is a mechanism that enables a user to relocate an active call to another telephone by using the call transfer button and dialing the required location. The transferred call is either announced or unannounced (blind transfer).
If the transferred call is announced, the desired party/extension is notified of the impending transfer. This is done by putting the caller on hold and dialing the desired party/extension; they are then notified and, if they choose to accept the call, it is transferred over to them.
On the other hand, an unannounced (blind) transfer is self-explanatory: it is transferred without notifying the desired party/extension of the impending call. It is simply transferred to their line typing in the phone number and terminating the call.
Right now, only the blind transfer using the CTI Data Connector SoftPhone is supported by CTI Data Connector for Salesforce®. Using a phone Desk Phone, blind and announced transfer is always possible.
The way how this feature works in detail depends on the PBX and TAPI driver.
Configure Call Transfer
The call transfer has to be enabled in the Call Center Adapter
See also