Transfer a Call

Amazon Connect supports blind and consulted transfers. You can only transfer to a Quick Connect target defined for an agent.

While a call is active, click on the initiate transfer green  button.

Then type in the line Phone Number / Internal Directory the queue name or agent name you want to transfer via Quick Connect.

The type of transfer depends on the buttons used

↗️ You can do a blind / one step transfer. The call is directly transferred to the agent or queue

🔵You can do a consulted transfer - speaking with an agent before the transfer is done

🔴You can terminate the transfer process and go back to the call