Browser Overview
Browser Support
CTI applications have special requirements, as content and status information of a call has to be shared by TABs or Browser instances and each Browser has different options to do that. The following list of browsers are supported by Salesforce for CTI Data Connector SoftPhone:
It is recommended to use only the latest Chrome Browser version.
Some limitations are due to the Salesforce CTI Data Connector SoftPhone. Check with the next Salesforce release if new Browser versions are supported.
See Browser configuration about required configuration settings.
Supported Functionality
The supported functionality can be different per Browser
Function | Chrome | Firefox | Edge | Safari | Explanation |
|---|---|---|---|---|---|
Sales and Service Cloud | • | • | • | • |
|
Ligthning Experience | • | • | • | • |
|
Old Agent Console | • | • | not supported | not supported | An object cannot be assigned |
Multiple TABs open | • | • | limitations | limitations | Edge, Safari and IE can have issues while switching Tabs during a call |
Multiple Browser instances | • | • | not supported | not supported | Must be same Browser - e.g. open Chrome twice. Not recommended as the CTI Data Connector SoftPhone runs multiple times and sends data multiple times |
CTI Data Connector SoftPhone runs in the Background | • | • | • | • | Requires 1 TAB with the CTI Data Connector SoftPhone always open. IE requires to stay on an TAB with the CTI Data Connector SoftPhone while the call is active |
Amazon Connect | • | • | | |
|
100% support of all features | • | | | |
|