Update 7.1 (Winter 2023)
Modification history version 7.1 - Winter 2023 (12/2022)
The main topic of this release is the direct MS Teams integration for landline calling without a contact center.
MS Teams
Are you using MS Teams for landline calls with Direct Routing or Microsoft Calling Plans? Then we have the ideal solution.
New
•Direct Integration - MS Teams - Direct Integration
•User - Configure MS Teams app
Improvements
•CC4ALL - display a text message in the CTI Data Connector SoftPhone when a caller terminates the call during ring event
Live Agent Status Dashboard
New
Several new columns can be added to the Live Agent Status Dashboard
•For inbound and outbound calls display the Lead, Account or Contact which is in the call
•For international teams you can display the city and country of a colleague and filter by country or city
•Display the local time of a colleague
•Display the campaign a user is working on
•The column position can be selected
Power Dialer
New
•For Power Dialer administrator - option to show only own campaigns
SMS
New
•User an SMS template in flows and processes
Reports
Improvements
•Added new fields in some reports
Fixed
•Different issues related to 3CX
Webinar - CTI Data Connector for Salesforce and Microsoft Teams
•Get more insights how the MS Teams integration works