Call Wrap-Up Time
1 min
The call wrap-up time starts when a call is over. The duration is defined in the call center setup.
The user can prolong the call wrap-up time for a single call. Hovering over the 🕒 icon shows the time left.
Clicking on the icon allows for prolonging the call wrap-up time.
•If the presence status is changed during the call, e.g. to DND, no call wrap-up time is displayed because the system switches directly to the manually selected presence state
•Call-Wrap time is not applied for outbound calls, which have not been answered by the other party (unsuccessful call) - the behavior may vary depending on the telephone system