Main Setup Page - Call Center Configuration

The main setup page is typically used to have a configuration per country or per team. To duplicate the configuration, select Clone in the menu.

From the setup page you can access sub configuration like Dialing Option, Workflow etc. These are look-up records which can either just be changed or duplicated to have new configuration settings.

From here you also add new users to a configuration. All users appear in the Related TAB



Setup Name

This name should describe the setup like Setup for Sales Team or Setup for France

Softphone Height and Width

Do not change these values

Mirage Cloud Service URL

This URL determines the data center for the Mirage Cloud Service which is used. It should be changed to your nearest data center.

Details on how to configure it in Select data center for the Mirage Cloud service

Description

More detailed text information about the configuration

Use own login ID

If you either use

•GoConnect Server

•Desk Phone with Mirage uaCSTA Cloud Connect

you have to enable that option.

It is recommended for all connectors to increase security.

For more information see Log in using your own Login ID

Outgoing call - show record

If enabled the record (e.g. contact) is always shown when making an outbound call.

After clicking on the phone number in a list view or any other screen, the related record like contact is loaded.

The advantage is that the correspondent record details are shown. The disadvantage is that the screen changes e.g. from opportunity to contact.

If disabled, the screen will not change.

Skype for Business specific configurations

Use Skype for Business

If Skype for Business is used, it must be enabled

Skype for Business Domain

configuration reserved for future use

ACD Service

Enable IVR Lookup

If checked, the record which a callers selects via the IVR (e.g. a case number or booking number) is automatically displayed when the caller is connected.

Requires Automatic Call Distribution for Salesforce

The main setup consists of several sub configurations. You can just change the sub configuration or make a clone for a new country or team.