Select data center for the Mirage Cloud service
The Mirage Cloud Service URL determines the data center and the server version for the Mirage Cloud service.
The current URL is: https://*.miragecloud.com/OpenCTIWebService53/MirageOpenCTI.asmx
Example
https://IE1.miragecloud.com/OpenCTIWebService53/MirageOpenCTI.asmx
•IE1 is the data center location (Ireland)
•53 is the latest version number for the Mirage Cloud service
You can select the data center but you should not change the version number.
Available data centers
The Mirage Cloud service is available in 4 locations
•Germany (instance name: DE)
•Ireland (instance name: IE)
•Singapore (instance name: SI)
•United States (instance name: US)
Which data center should I use?
You should select the data center depending on your Salesforce instance. This is typically the best choice. If you do not select an instance (https://miragecloud.com/) then you are routed via geolocation to the nearest data center. In case of a service interruption the service could be moved to other Amazon data centers.
You find the instance ID in Setup -> Company Settings -> Company Information
Salesforce Instance
The second criterion is the connector service for your phone system, as some services are not available in all locations.
MS Teams
All users must be on the same Mirage Cloud service instance. It is not possible to configure multiple data centers for MS Teams within a Salesforce Org. If there are additional phone systems, additional Mirage Cloud service instances can be selected in this Salesforce Org.
Search your Salesforce instance in the table to get the Mirage Cloud service instance.
Mirage Cloud service instance | Salesforce instance | Location | Remark |
|---|---|---|---|
IE1 | EU0 to EU2 | Ireland | Default for Europe |
IE2 | EU3 to EU6 | Ireland |
|
IE3 | All instances | Ireland |
|
IE10 | All instances | Ireland | only for Mirage MS Teams Connector Service and MS Teams Contact Center |
EU1 | EU7 to EU10 | Ireland |
|
EU2 | EU11 to EUx | Ireland |
|
DE1 | EU0 to EU1 | Germany |
|
DE2 | EU2 | Germany |
|
DE3 | EU3 | Germany |
|
DE4 | EU4 | Germany |
|
DE5 | EU5-EUxx | Germany |
|
DE6 | All instances | Germany | Default for Germany, required for API integrations |
SI1 | AP0 to AP1 | Singapore |
|
SI2 | AP2 to APxx | Singapore |
|
US1 | NA0 to NA9 | US - N. Virginia |
|
US2 | NA10 to NA19 | US - N. Virginia |
|
US3 | NA20 to NA29 | US - N. Virginia |
|
US4 | NA30 to NA39 | US - N. Virginia |
|
US5 | NA40 to NAxx | US - N. Virginia |
|
US6 | All instances | US - N. Virginia | only for Mirage MS Teams Connector Service and MS Teams Contact Center |
|
|
|
|
no instance | Sandbox | distributed via geolocation | use https://miragecloud.com/ |
| all Salesforce instances not listed above | distributed via geolocation | use https://miragecloud.com/ |
More details about the Mirage Cloud Service