3CX - Call Controls

1 min

Select the 3CX Call Center - this will automatically add all required default values for 3CX.

The 3CX Windows SoftPhone supports answering the call in CTI Data Connector for Salesforce® while with the Web Client and the Mobile APP it is not possible.

The default configuration in Call Center - SoftPhone for Call Control is configured for the 3CX Windows SoftPhone.

If a Web Client / Mobile App is used:

•Copy the Call Center

•Select as Call Center - SoftPhone: 3CX - Web Client or manually change: Show Call Answer Option = unchecked

•Add the user to the call center