3CX - Call Controls
1 min
Select the 3CX Call Center - this will automatically add all required default values for 3CX.
The 3CX Windows SoftPhone supports answering the call in CTI Data Connector for Salesforce® while with the Web Client and the Mobile APP it is not possible.
The default configuration in Call Center - SoftPhone for Call Control is configured for the 3CX Windows SoftPhone.

If a Web Client / Mobile App is used:
•Copy the Call Center
•Select as Call Center - SoftPhone: 3CX - Web Client or manually change: Show Call Answer Option = unchecked
•Add the user to the call center
