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Using this tutorial - Unaric Voice

Software Updates

Update 7.4 (Winter Release 2024)

Update 7.3 (Autumn 2023)

Update 7.2 (Spring 2023)

Update 7.1 (Winter 2023)

Update 6.9 (Autumn 2022)

Part I - Learning The Basics

Login into CTI Data Connector SoftPhone

Log in using your own Login ID

Log in to Amazon Connect

Log in to CC4ALL

Make Phone Calls

Language support

CTI Data Connector SoftPhone

Assign a call (Smart Assign)

Create new record during call

Call Result (Call Wrap-Up)

Call Wrap-Up Time

Task from phone call

Incomplete documented calls

Transfer a Call

Internal Call / Phone Book

Sales Engagement (HVS)

Service Cloud Console

Person Accounts

Tips and Tricks

Live Agent Status Dashboard

Features of the Live Agent status Dashboard

Wallboard - MS Teams

Working with the Power Dialer

Create a Call Campaign

Personal call campaign - add members

Make and organise calls

Next Action Screen

Smart Campaign detection

Mass import campaign members

Power Dialer Administrator

Power Dialer Dashboards

Power Dialer Setup

Power Dialer Webinar

Switch Phone System / Configuration

Microsoft Teams - Mirage Connector

Configure MS Teams app

Phone Book / Internal Calls

Show Caller Name in MS Teams APP

Webinar - MS Teams Integration

Microsoft Teams - CC4ALL

Mute Microphone / Dialpad

Transfer a Call

Pre-recorded voicemail

After Call Work / Call Rejection

Caller ID / Called ID

Troubleshooting

Amazon Connect SoftPhone by Mirage

Configuration Wizard

Taskbar - Control Basic Functions

Select Language

TAPI device driver and Hotkey / Browser dialing

Expert Settings

Reports and Dashboards

Dashboard - Presence State

Service Programmes

Phone Simulator

Browser Overview

System Requirements

Installation Guide

Installation FAQ

Part II - Enhanced Features

Your CTI Data Connector for Salesforce® License

Uninstall CTI Data Connector for Salesforce®

How TOs and FAQ

Inbound call - API

Outbound call - API

Data Center / Master Subscription / GDPR

Master Subscription Agreement / Legal Information

Mirage Cloud Service

Disaster Recovery Plan

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Installation

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App Launcher - Configuration

System Information

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The system information TAB gives you access to online help, release note and the customer support portal.

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Aktualisiert 12 Jun 2025

Call Center Configuration

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