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Using this tutorial - Unaric Voice
Software Updates
Update 7.4 (Winter Release 2024)
Update 7.3 (Autumn 2023)
Update 7.2 (Spring 2023)
Update 7.1 (Winter 2023)
Update 6.9 (Autumn 2022)
Part I - Learning The Basics
Login into CTI Data Connector SoftPhone
Log in using your own Login ID
Log in to Amazon Connect
Log in to CC4ALL
Make Phone Calls
Language support
CTI Data Connector SoftPhone
Outgoing Calls
Incoming calls
Assign a call (Smart Assign)
Create new record during call
Call Result (Call Wrap-Up)
Call Wrap-Up Time
Follow-Up Task
Task from phone call
Cases
Call History
Missed Call
Incomplete documented calls
Transfer a Call
Presence State
Internal Call / Phone Book
Sales Engagement (HVS)
Service Cloud Console
Lightning
Omni-Channel
Person Accounts
Agent Console
Tips and Tricks
Live Agent Status Dashboard
Features of the Live Agent status Dashboard
Wallboard
Wallboard - MS Teams
Power Dialer
Working with the Power Dialer
Create a Call Campaign
Personal call campaign - add members
Make and organise calls
Next Action Screen
Smart Campaign detection
Mass import campaign members
Power Dialer Administrator
Power Dialer Dashboards
Power Dialer Setup
Power Dialer Webinar
Send SMS
SMS Templates
SMS Automation
Switch Phone System / Configuration
Microsoft Teams - Mirage Connector
Configure MS Teams app
Outbound Calls
Inbound Calls
Presence State
Phone Book / Internal Calls
Show Caller Name in MS Teams APP
Queues
Things to know
Webinar - MS Teams Integration
Microsoft Teams - CC4ALL
Amazon Connect
Presence State
Internal Calls
Mute Microphone / Dialpad
Transfer a Call
Pre-recorded voicemail
After Call Work / Call Rejection
Caller ID / Called ID
Troubleshooting
Amazon Connect SoftPhone by Mirage
Configuration Wizard
Introduction
Taskbar - Control Basic Functions
Select Language
TAPI device driver and Hotkey / Browser dialing
Expert Settings
Reports and Dashboards
Dashboards
Dashboard - Presence State
Service Programmes
Phone Simulator
Installation
Browser Overview
System Requirements
Installation Guide
Installation FAQ
Part II - Enhanced Features
Your CTI Data Connector for Salesforce® License
Demoversion
Uninstall CTI Data Connector for Salesforce®
How TOs and FAQ
Salesforce API
Inbound call - API
Outbound call - API
Data Center / Master Subscription / GDPR
Master Subscription Agreement / Legal Information
Mirage Cloud Service
Disaster Recovery Plan
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Installation
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MS Teams - Mirage Connector Se...
Setup - MS Teams Admin Center / Azure
0 min
The MS-Teams and Azure setup must be done by Mirage.
VORHERIGE
Setup - Things to know
ALS NÄCHSTES
Create a Resource Account for the Azure Bot
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