Presence state in queues
2 min
The presence state logic for queues depends, if presence-based routing is enabled in the queue.
Presence-Based routing On
This is the recommended setting.
Calls will only be signaled if the user is
•Available
•Available - Out of office
Presence-Based routing Off
Calls will be signaled if the user is in one of the following presence states
•Available
•BeRightBack
•Busy
•Busy - Out of Office
•Available - Out of Office
•Offline
•Away
•Out Of Office
Direct extension calls will be signaled even if you are on a call.