Help and Welcome
The following settings have an impact on the TAPI interface or call handling.
External call - Prefix
If the TAPI driver adds a prefix for an external call, this prefix can be removed. Otherwise prefixes can be added before the number is dialed.
Example
The phone number 0734273830 is signalled as 00734273830. In this case the prefix 0 has to be removed to allow a correct caller identification.
If the TAPI driver signals the incoming phone number without a leading 0, then configure: Place prefix, Incoming.
Example
The phone number 0734273830 is signalled as 734273830. In this case the prefix 0 has to be added for incoming calls to allow a correct caller identification.
By default, the prefix to get an outside line is added as Outgoing, cut prefix to automatically remove the prefix after dialing.
Prefix for internal numbers
This function allows to place a prefix in front of an internal number. It is not used for dialling - only for incoming and outgoing caller identification.
Example
For all employees the complete phone number is stored in the database, e.g. 07342/7383-12. For an incoming call, only the extension number is signalled, e.g. 12. In order to find the name of the calling person, the prefix 7383 has to be added. Additionally, CTI Data Connector for Salesforce® adds the area code, configured in the country settings.
Configure 7383 for the prefix which will firstly create the number 738312 and then will add the area code. This results in the new number 07342738312 which will allow to identify the caller.
Provider Postfix
This function allows to add a postfix at the end of a phone number for outgoing calls.
Example
IP providers often require a # at the end of the phone number to dial the number instantly. Configure # for the postfix which would dial 07342738312#
Truncate incoming phone number at:
This option is needed with IP phones and a TAPI driver which passes the phone number with IP information.
Example
The phone number is passed as [email protected]. This option allows to truncate all characters after the specified character - e.g. @.
Ignore Fake Number
Some TAPI drivers firstly send a special number for outgoing or incoming calls and then the correct phone numbers. To allow for the special number being treated as a fake number being ignored, configure the fake number.
Example
The TAPI driver firstly sends 879 and then the correct phone number.
Configure 879 as the fake number.
You can configure a list of numbers, separated by a semicolon.
Example
879;888;890
Don’t signal updated phone number during a call
If a phone number changes during a call (e.g. because the call was redirected from the main switchboard), the new phone number will be updated by default in the Desktop Notification. The update can be suppressed by checking this option.
Controlling CTI Application
If a application uses the windows dialer, CTI Data Connector for Salesforce® can be configured to handle all requests that go to the windows dialer. This allows to use the call logic for outgoing calls of CTI Data Connector for Salesforce® .
Activate call logging
This configuration is intended for service purposes. It logs the events of the TAPI device driver. See How do I send a log file? to support.