Do Not Call

2 min

Lightning offers the option to add a Do Not Call field on the contact or lead page layout. If this field is ticked, CTI Data Connector SoftPhone will not dial a phone number for the contact / lead.

Step 1 - Make the field visible

Within Setup, navigate to the Object Manager - Contact - Field & Relationships and select the field: Do Not Call

Select Do Not Call

Then add the permission for the user profile

Set field to visible for a profile

Step 2 - Add the field to the contact page layout

Proceed with the same steps for Leads