Desk Phone - Mirage uaCSTA Cloud Connect

Mirage uaCSTA Cloud Connect offers a direct connection to the Mirage Cloud service . A local installation of the CTI Data Connector - TAPI Link is not required.

VOIP with special handset (Windows and MAC OS)

Mirage uaCSTA Cloud Connect is a special service which works with Desk Phones supporting the uaCSTA (User Agent Computer Supported Telecommunications Applications) protocol.

If your Desk Phone is not listed but comes with uaCSTA, just try if it connects.

•You have to enable using an own Login ID. The Login ID in Salesforce will be your complete phone number you configure in the Desk Phone.

•SoftPhone handles dialing rules must be set to Y

You have to configure the Mirage uaCSTA Cloud Connect account in your Desk Phone.

The following Cloud PBX providers do have predefined configurations and the Desk Phone is configured automatically.

•Nfon

•Placetel

A separate account for the Mirage uaCSTA Cloud Connect is required. The configuration could be different depending on the brand of the Desk Phone.

The following data is required as input.

•Account: A unique ID per user. This account ID will be used as the Login ID in Salesforce. The ID may not contain spacers, lowercase letters and any special character like @ #

For security reasons a 20 digit ID is recommended which is known only to you. Generate ID (external Web service)

This automatic generated ID consists of numbers and uppercase characters and works with all connectors.

•Password: miragecloud

•Registrar. The IP address to Mirage uaCSTA Cloud Connect including Port 6050 - example: ie1.pbx.miragecloud.com:6050

•Proxy Server: Same as registrar. Configure Proxy for TCP protocol - - example: ie1.pbx.miragecloud.com:6050;transport=tcp

After configuring the Desk Phones, open a ticket in the Support Center with the following information

•Direct extension of the Desk Phone. If you configured several Desk Phones specify all extension numbers

•The server IP address used like ie21.pbx.miragecloud.com

•Each Desk Phone needs a unique Login ID you specified in the account. Provide this ID in the ticket for each Desk Phone

•Once you get the the Desk Phone activated from support add the Login ID in the user record.

Find below the configuration for the different Desk Phones

First check the firmware version. It must be 8.9 or newer. For some older Snom Desk Phones minimum version is 8.7.

Type in the IP address of the Desk Phone into the Browser.

Then add the account. You have to configure the last account (typically identity 12 or 4) with the following account details.

Download Firmware

Then add the account. You have to configure the last account (typically identity 12 or 4) with the following account details.

Account = Login ID for Salesforce

Password: miragecloud

You should select the data center depending on your Salesforce instance.

To find out which Salesforce instance you are using click here

Right now the only available location for this service is Ireland.

Registrar example: ie20.pbx.miragecloud.com:6050 (Note xx must be replaced with an IP Address from from the list above)

For the outbound proxy, add ;transport=tcp

Outbound Proxy example: ie1.pbx.miragecloud.com:6050;transport=tcp

CSTA must be enabled

First check the firmware version. It must be xx.82 (second number must be version 80).

Type in the IP address of the Desk Phone into the Browser. The default user name is: admin. Default password is: admin. Then add the account. You can use account 2 or higher for the setup.

Download Firmware

Upgrade firmware

Then add the account. You can use account 2 or higher for the setup.

Display Name / Register Name = Login ID for Salesforce

Password: miragecloud

Transport protocol must be TCP

CSTA must be enabled

Mitel cannot be configured using the web interface. You have to load a configuration file (<mac>.cfg where <mac> is the mac address of the phone)

•Contact support for a sample configuration file.

•Change the uaCSTA Cloud Connect Service IP address (see above)

•Use the mac address of the Desk Phone as filename - e.g. 00085d0304f4.cfg

•Information about Mitel CFG files

•Check if the phone has the latest firmware installed

•Snom - enable uaCSTA

See also Data stored for each uacsta Desk Phone in Mirage Cloud Service