Cloud PBX

A Cloud or VOIP PBX (private branche exchange) can be connected to CTI Data Connector for Salesforce® either using a special Desk Phone or a special software phone.

There are different options to connect to CTI Data Connector for Salesforce®

Recommended

•Mirage MIA SIP SoftPhone - no TAPI driver required

•Use a Desk Phone from Snom, Yealink. Works with Windows and macOS

•Use a Software Phone (VoIP Phone - Windows only): Global IP Telecommunications Ltd (Ninja Pro or Juggler) http://www.globaliptel.com or Phone Suite CTI Client Standard or from. This software works with all SIP compatible phone systems

•Use a Mitel/Aastra, Tiptel, or Gigaset DX. You need to install the TAPI driver for this phone. - http://www.xtelsio.com (Xtelsio CTI Client). Aastra phones are also supported by Juggler (http://www.globaliptel.com)

•For Zoiper you need additionally the TAPI driver - http://www.xtelsio.com (Xtelsio CTI Client)

•ansit-com GmbH - TAPI from Xtelsio / Softphone with TAPI

•Gamma UK (Horizon)

•Nfon Cloudya - requires NCTI Premium for direct connection - configuration see Go Integrator

•Nfon (Nsoftphone Premium)

•Placetel (CTI Client Pro) deliver a CTI Software Client which includes a TAPI driver - configuration

•PMG (Softphone with TAPI)

•Swisscom (Smart Business Connect) comes with a TAPI driver (Estos)

•Cloud Providers using Broadworks - Go TAPI or GoIntegrator

•Voyant - Go TAPI or GoIntegrator

Most of these PBX can be used with the In den Mirage MIA SIP SoftPhone. Then you do not need a TAPI driver.