Add TAB - Incomplete Calls
1 min
In case call information, which was configured as mandatory (like call result, phone note) is missing, the incomplete call list allows a user to add that mandatory information later. Activating this feature will add a field in the Activity object.
The fields are visible on the administrator and standard profile only. If other profiles should use the fields, add the permission set. The permission set will be automatically added to all users assigned to a Call Center configuration, once the permission set was created.