Presence State

1 min

Amazon Connect has by default 2 presence states (agent status)

•Available

•Offline

CTI Data Connector for Salesforce® has added another presence state Logout

You can not make an outbound call when the status is offline and logout.

Select in the main Main Call Center Setup the presence state configuration: Amazon Connect - Presence State

You can define custom a presence state but it needs to have the Presence Status Code = 2 (Offline). See Add custom presence state