Call History

unaric voice for teams records call activity in salesforce each call is stored as a phone task record , which includes call details such as the caller, duration, and notes you can review recent calls directly in unaric voice for teams the recent tab shows the most recent calls the list displays your most recent calls selecting a call opens the related salesforce record you can also use the phone icon to call the number and the pencil icon to edit the phone task record call activity is also stored in salesforce and can be viewed from related records such as contacts this allows you to review previous calls with the same contact open a contact , lead , or other called record locate the activity tab select the relevant phone task record