Presence State
User presence states display your current availability status for contacts in your phone book. Depending on your presence state, different calling rules will be enforced.
- Some MS-Teams presence states can be set manually, while others are automatically set by the application.
- App configured presence state like Presenting, In a Call, or In a Meeting are shown in Salesforce, but can not be selected in Salesforce or in MS-Teams.
For thorough information on MS Teams user presence states, see Microsoft's documentation, User presence in Teams.
Two-way presence sync
Unaric Voice for Teams synchronizes your presence state between Salesforce and Microsoft Teams, whether you change your state in one platform or the other. The only difference is how much time it takes to sync:
- If you change your status in MS Teams, it can take up to 10 seconds to sync on Salesforce.
- If you change your status from the Omni-Channel, it will sync immediately to MS Teams.
As such, for short calls, you might notice states are not synchronized. However, after a short delay, both systems will align automatically.
Presence state icons
Icon | Presence State |
|---|---|
🟢 | Available / Online |
🟡 | Away |
⛔ | Do Not Disturb, Presenting, Focusing |
🔴 | Busy, On a Call, Ring |
| Presence state is disabled, unknown or user does not have an Unaric Voice licence |
❌ | Logout, Offline, Offline / Outbound possible |
| Out of office, Available - Out of Office.* |
⭕️ | Busy - Out of office |
* Available - Out of Office appears as status when Out of Office is enabled but your MS Teams app is open and active.