Overview
Unaric Voice for Teams integrates Microsoft Teams with Salesforce's Partner Contact Center (formerly known as Service Cloud Voice) allowing telephone agents to manage calls, records, and contacts from Salesforce.
Key features
Teams calling in Salesforce
Agents make and receive Teams calls directly from the Omni-Channel softphone.
Voice Call records
Each call is logged as a Voice Call record in Salesforce.
Calls can be transcribed in real time. Transcripts are saved to the Voice Call record. Admins can turn transcription on or off and choose whether it starts automatically when a call is answered.
Agent status in Omni-Channel stays in sync with Microsoft Teams presence.
Multi-Tenant Support
Unaric Voice for Teams supports multiple Teams tenants connected to the same Salesforce org.