Common Issues
Restore lost connection
If the app becomes stuck or unresponsive, or you see a Connection closed message, it is possible that the Unaric Voice MS-Teams Add-In has lost connection to the Unaric Voice Cloud Service.
To reconnect, click the Reconnect button. This way, the system attempts to restore connections without restarting the app.
Error notifications
The Add-In will display an error message if something goes wrong during login or usage. These messages appear:
- On the authentication screen (e.g., missing license or invalid user mapping).
- Inside the app interface when a request fails.
Common error messages
Code / Message | Meaning |
|---|---|
400 – The Office 365 user is not recognized as a CTI user in Salesforce | The user is not set up correctly in Salesforce. |
1006 – No Unaric Voice MS Teams Add-In license assigned to the user | A valid license is missing. |
1005 – The Office 365 user {userPrincipalName} is not added to a Salesforce Call Center Configuration | The user is not linked to the Salesforce Call Center. |
Unable to connect to Unaric Cloud Service | General connection failure with the cloud service. |