Flow Analysis

the flow analysis feature addresses a core limitation in native salesforce tracking salesforce does not track which flows are being used by whom by implementing this analysis, you can track what users are accessing various screens in a salesforce flow over time track flow screen views based on segmentation criteria such as the user’s role or any other relevant information from the user object setup to track engagement across various screens within a salesforce flow, you must utilize the position detector component and leverage the help interactions data object drop the position detector on your flow screens think of a naming convention to identify each screen shown to the user this ensures that the tracked data clearly indicates which specific part of the flow the user accessed for example, to identify which screen caused the help interaction record to be created, you could use flow \[flowapiname] \[screenlabel] create a report using the help interactions with user analysis report type configure this report to show engagement for a specific flow or analyse engagement across all flows