Dashboards

preconfigured reports and dashboards let you track help usage across the entire organization the main dashboard provided is unaric user analytics | user usage dashboard this dashboard includes top viewed, pages, sub pages, reports & dashboards, knowledge articles, flows pages or days and times with low engagement breakdown of user activity by object most active users/roles you can also build custom salesforce reports using the help interaction object and bring in data from other objects this allows you to filter by any field you choose in your custom report available dashboards dashboard name description unaric voice & teams – user analytics dashboard provides detailed agent activity tracking for https //docs unaric com/voice for microsoft teams and https //docs unaric com/voice for microsoft teams improved apps | track | usage tracker dashboard measures user engagement across salesforce pages using position detector components, supporting analysis of user behaviour in standard apps, experience cloud, and mobile environments unaric user analytics | adoption scorecard dashboard provides a consolidated view of salesforce adoption levels, helping identify overall usage performance, highlight areas requiring attention, and benchmark adoption against defined thresholds view all interactions from multiple orgs in a single dashboard it is possible to view interactions from multiple orgs in a single dashboard we recommend using a bi tool like tableau , power bi , or businessobjects you need to connect each org’s help interaction object to your chosen tool, and you’ll have a unified view of engagement across all orgs