Troubleshooting

in this page you will find common issues and how to solve them for support, email us at mailto\ support\@unaric com uninstall button is greyed out if it is a domain wide installation done by your g suite admin, only the admin can uninstall it if the admin is the one who installed the app, you may have to reach out to him to turn it off for you whitelisting your crm url might need to be whitelisted send us the request at mailto\ support\@unaric com and we will do it for you error during purchasing in case you encounter a technical error occurred, request cannot be completed message while purchasing unaric sidebar from the licensing page, try the following open the unaric sidebar by clicking on the connector icon click the buy now button when the billing page popup appears right click and select reload completely fill up the required fields, enter credit card details and click on the button "purchase unlimited" blank screen is displayed occasionally, the connection to your data source can be lost and details do not appear in the sidebar or errors are displayed when this occurs, please try the following refresh the connector by clicking on the refresh button ( icon) at the bottom of the connector window if refreshing does not resolve the issue, logout of the connector by clicking the logout button ( icon) you will then need to log back into your data source using the onscreen instructions to re establish a link to your data source