Known Issues & Troubleshooting
Salesforce OAuth2 Error
salesforce has recently introduced additional security measures, enforcing a change in settings by salesforce administrators for all connected apps (including salesforce’s own applications) consequently, if you see an oauth2 authentication error, with the message "oauth approval error generic , then you will need to install our application in your salesforce environment to grant login access to fix this issue, follow the instructions provided by salesforce at https //help salesforce com/s/articleview?id=005132365\&type=1 the installation requires salesforce administrator access, so you may need to contact your salesforce administrator to enable this for you when you get to the install trusted connected apps section in the above guide, our application will be listed as ienterprises , which you will need to install