Contact Support

t o raise a support case, email us at support\@unaric com mailto\ support\@unaric com support portal customers who have an active subscription with us can register for support at support unaric com https //support unaric com visit our support portal to register and manage your cases, view case history, and get guided support by asking questions cases are shared across your organisation, so anyone in your company can view the history related to your account at this time, we cannot offer support via our portal to customers on free trials for support during your trial, email support\@unaric com mailto\ support\@unaric com sidebar issues when opening a ticket, include the crm system you are connecting to complete step by step instructions of the process being followed any error messages displayed screenshots highlighting the issue this information is required to replicate any issues that you are reporting we do not track transactions performed within the connector and cannot see what occurs in your environment sync issues to register issues with syncing records, we need the following information date and time that the email/calendar event was received email address of the user affected subject of the email or calendar event description of the issue we cannot investigate sync issues older than 14 days, as all log files are deleted after this period