7 October 2026
Summary
Release window: Wednesday 7th October 2026, 05:00 UTC
Service impact: New package required for the new custom fields (Open CTI and Partner Contact Center). New call center XML file required for the modifiable subject lines.
Support
If something isn’t working as expected after this update, contact: [email protected]
Improvements
Unaric Voice for Teams (Open CTI)
Modifiable Subject Lines
You can now modify the subject lines of calls directly from the Voice for Teams client inside Salesforce.
Modifiable subject lines are off by default and must be enabled via the call center, under Call Settings:
Call center v1.6 required.
Call Transfers
This update delivers several improvements to call transfers:
- You can now transfer calls on hold (previously, the transfer button was greyed out if the call was placed on hold)
- The agent user interface has been revamped. For consulted transfers, Salesforce agents will see both legs of the call (the PSTN leg, and the internal call leg) and will have complete control over both legs.
- Internal transfers will now ring in Salesforce / Voice for Teams. Internal Teams-to-Teams calls will continue to not ring in Salesforce, however, calls transferred from Voice for Teams to an internal user will ring in both Microsoft Teams and Unaric Voice for Teams.
- Transfer To / From custom fields are autopopulated upon transfer (new package required)
Unaric Voice for Teams (Partner Contact Center)
Ring Back Tone Insertion for Outbound Calls
Unaric Voice for Teams will now insert a melody for outbound calls, when a RBT (ring back tone) is not provided by the carrier.
Speech-to-text (live captions) – Multi-language support
Multi-language support for over 30 languages, including: Chinese (Simplified and Traditional), Danish, Dutch, English: (GB and US), Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese (Brazil and European) Russian, Spanish, Swedish, Thai, Arabic, Czech, Greek, Hebrew, Hungarian, Polish, Romanian, Slovak, Turkish, Vietnamese, Hindi, Welsh.
The live captions language is automatically mapped to the users Language preference in Salesforce:
Configurable Call Transcription Control
The below controls have been added for live captions:
- Enable / disable the live captions: Allow to prevent live captions.
- Auto start transcriptions on call answer (Y/N): Auto-start live captions once calls have been answered, or allow the Salesforce agent to manually start live captions at a time of their choosing.
Call transcription control is configurable on the contact center.
Unaric Sync
Assign Missed Call Tasks to a Salesforce Queue
You can now assign Microsoft Teams missed call tasks to a Salesforce queue or user.
When assigning the Missed Task owner, select Salesforce Queue from the drop-down, and pick the required queue:
Unaric Admin Portal
Reader Role
Reader role now available for the Unaric Admin Portal, allowing users to log in with read-only access.