Support

You can contact support directly at [email protected].

Customers who have an active subscription with us can register for support at support.unaric.com. Visit our Support Portal to register and manage your cases, view case history, and get guided support by asking questions.

Cases are shared across your organisation, so anyone in your company can view the history related to your account.

Unaric Payments data model is available as a Lucid chart:

This model contains all the fields on the Unaric Payments objects, including Certinia integration. Anything prefixed asp04 is standard Unaric Payments, and anything prefixed ffasp is from the Certinia-Unaric Payments Connector package.

Salesforce do provide a schema builder should you wish to view this in your Salesforce org directly (navigate to Setup > Objects and Fields > Schema Builder) and select the objects you wish to view.

Unaric Payments is a managed package, and can thus be upgraded the same way you would upgrade any other package.

By default, on the first install from the AppExchange, you will be granted a 90-day trial. You will be able to process test payments during this period. After the trial period, you will be required to sign up to a yearly subscription. Please contact us for a detailed quote.