Remote Assistance

new packages with new bug fixes are constantly being released if you are having issues, visit the appexchange listhatting to check if you are using the latest package version and upgrade this page explains how to provide remote access to the unaric payments team in case you were asked to for remote assistance grant access to asperato support if you are having issues granting remote access, reach out to support\@asperato com mailto\ support\@asperato com with details of your issue to grant the asperato technical team access to your salesforce org, you use the grant login access feature at the top of any page in your org, click your avatar select settings click grant account login access set the access duration for unaric support access for technical escalations must be set for a minimum of one month click save follow one of these two paths for finding the grant login access feature click setup > my personal information > grant login access click your name > my settings > personal > grant account login access set the access duration for unaric support access for technical escalations must be set for a minimum of one month click save after activating the grant login access feature, you have completed these steps, reach out to support and specify how long you have granted access for and the salesforce id of the org in which the access has been granted to obtain the org id, click setup and locate company information the value we need is in the salesforce com organization id field