Sharing Settings

all core objects used by the alerts system (notices, noticeboards, notifications, etc ) are set to private by default to enable collaboration among publishing teams, unaric uses public groups and sharing rules these tools let organizations control who can publish notices, who can manage noticeboards, and who can track delivery and engagement setup sharing settings 1\ create a public group if more than one user collaborates on a noticeboard (e g , drafting or approving notices), you should create a public group specific to that noticeboard each public group should include all users who will act as notice owners for that board to learn how to create public groups in salesforce, see salesforce's documentation article https //help salesforce com/s/articleview?id=platform user groups htm use a consistent naming convention like nb training , nb compliance , or nb product marketing to keep publishing groups organized 2\ add data sharing settings for noticeboard objects once your public group is set up, configure sharing rules on noticeboard objects below is an example using a public group named nb training object sharing type rule access level noticeboard record owner public group = nb training read only notice record owner public group = nb training read/write notification criteria based notification\ noticeboard name = training, public group = nb training read/write recipient group record owner public group = nb training read/write troubleshooting access if a user cannot access a notice, help topic, or notification confirm the correct permission set is assigned check sharing settings for the relevant object (e g , is the notice shared with them?) ensure the user is part of a recipient group or has been selected individually for the notice review field level security to discard if the issue is related to visibility inside salesforce pages