Dashboards

The following dashboards are designed to provide visibility into how users interact with in-app help content and can help you monitor content performance, understand user behaviour, and identify gaps in documentation.

You will find these dashboards in your Salesforce's Dashboards tab.

Dashboard name	Description
Improved Apps \| TRAIN \| Users Knowledge Base Dashboard	Displays the most frequently accessed and highly engaged knowledge base content.
Improved Help – Comments Analysis Dashboard	Provides visibility into user-submitted comments across Help Topics and pages, including comment volume, authorship, and distribution.
Improved Help – The User Engagement Layer Dashboard v2	Aggregates user engagement data, including content usage, search activity, and sentiment indicators.
Improved Help – Content Analysis Dashboard	Identifies the applications, processes, and business terms supported by help content.
Improved Help – Help Guide Analysis	Reports on Help Guide usage across page layouts, including guide presence, structure, and user interaction metrics.
Improved Help – The User Engagement Layer Dashboard	Provides a consolidated view of user engagement metrics, including content interaction, sentiment, and search trends.
Improved Help – User Sentiment (Votes) Dashboard	Tracks user feedback through voting mechanisms.