Presence State

the lightning component unaric availability & contact info displays the office 365 presence state of a contact or lead and their office 365 email address presence state display the component shows the current ms teams presence of the contact available busy in a meeting away / offline do not disturb out of office presence unknown the presence status is fetched once when the contact is opened to check the current status again, you can manually refresh it by click refresh presence state if the presence state lookup is blocked, you'll see a message notifying it depending on your salesforce admin's configuration, this component may be placed in different areas of the contact or lead layout out of office status when the presence status is out of office and the contact has an out of office message configured in office 365 (with external visibility), you can view this message via mouse over on the speech bubble ( ) icon email display you can copy the email address by clicking the clipboard icon ( ) next to it if no email address is entered in the salesforce contact or lead record, the message contact does not have any email is displayed if an email address is found but doesn't have a corresponding office 365 email (e g if the contact's organisation doesn't use office 365 or blocks lookups), you’ll see email not found or contact does not have office 365