Sales Engagement Integration

Unaric Voice integrates with Salesforce Sales Engagement (formerly High Velocity Sales) by using Call Results to determine how prospects move through engagement cadences.

Sales Engagement is only available for outbound calls.

How it works

When an outbound call is made via Unaric Voice, selecting a Call Result during the call triggers the appropriate branching logic in your Sales Engagement cadence, guiding prospects through personalized follow-up actions based on the outcome of the call.

The Call Result must be selected during the call for Sales Engagement to apply the correct logic.
Call Result selected during an active outbound call. This choice triggers the corresponding branch in the Sales Engagement cadence.
If the call ends and no Call Result is selected, the cadence continues on the "No" path (default).
Updating the Call Result after the call ends will not influence the Sales Engagement flow—although the value is still saved in the call activity record.

It is recommended to establish a default Call Result in your Unaric Voice configuration to ensure cadences don’t stall or default unintentionally.