Advanced Configuration

phone number requirements unaric voice is flexible with how phone numbers are stored in salesforce while the formatting may vary, the key requirement is that all phone numbers must follow the international phone number format for accurate dialing and caller identification key guidelines unstructured formatting is accepted you can store numbers with spaces, dashes, parentheses, or slashes special characters like #, , and + are allowed these characters are not stripped because they may carry functional meanings (e g , for phone systems or extensions) avoid including a leading zero after the country code this may cause issues with inbound caller identification, even if outbound calls work valid examples format style example (germany) example (usa) e 164 format +49 7525 5293 39 +1 646 257 3801 international prefix with slashes 0049/752593 39 011 1 646 257 3801 mixed with parentheses +49 (0) 7525529339 +1 (1) 646 257 3801 slashes and zero after country code 0049(0) 7525/529339 0111 (1) 646 257 3801 fully numeric 004907525/529339 0111 1 646 257 3801 (not ideal, but still works) local number only 07525/529339 257 3801 do not include a zero after the country code for example 0044(0)2089481345 this would be converted to 00442089481345 for outgoing calls, but inbound caller identification will fail call times call duration (active) in minutes by default, unaric voice logs call duration in seconds as part of the activity record if you prefer to display the duration in minutes , you can create a custom formula field in salesforce to display call duration in minutes go to salesforce setup → object manager → task → fields & relationships create a new formula field type formula return type number decimal places optional (e g , 2) use the following formula to convert seconds to minutes calldurationinseconds c / 60 (replace calldurationinseconds c with your actual api field name if different ) add the new field to the task page layout where needed the call duration will now be displayed in minutes alongside the original value in seconds call duration fields unaric voice tracks call duration using standard and optional fields in salesforce these fields help distinguish between the actual time spent on a call and the total time from call initiation to end the call duration (in seconds) field reflects only the time the call was active starting when the call is answered and stopping when the call ends the call ring time is the length of time the phone rings until the call is answered if you want to include ring time (i e , time before the call was answered), you can configure an additional custom field to capture the total duration of the call this total may include ringing time (before answer) active call time possible post call wrap up if included in your setup log caller id & called id the number of the caller ( caller id ) and the number which was dialed ( called id ) can be logged validation rules if you need a task validation or workflow rule to identify, if an activity was created by unaric voice, use the custom field internal call id (api name mirage mirage call id c ) this field is a unique id for a phone call and is empty if the activity was manually created system icon by default, the icon is not visible on vista and windows 7 in the notification area to show the icon for cti data connector for salesforce® in the system tray, click on the up arrow click on customize this will open the notification area icons control panel item select the icon for cti data connector for salesforce® and in the pick list select show icon and notification