Presence State

unaric voice allows users to manage their availability through configurable presence states these states help coordinate internal communication, route calls appropriately, and provide supervisors with real time visibility t he presence state is also displayed in the utility bar and dashboards if you are using the mirage teams connector service, some presence states are automatically set by outlook (e g out of office) main features presence states in unaric voice allow you to change your phone availability status directly from the softphone update your salesforce omni channel presence state automatically switch to do not disturb (dnd) after a call, based on a configurable wrap up time (in seconds) log time per presence state, helping track user activity p resence state icons icon presence state 🟢 available / online 🟡 away ⛔ dnd 🔴 busy, on a call, ring presence state is disabled, unknown or user does not have a cti data connector for salesforce® license ❌ logout, offline, offline / outbound possible out of office ⭕️ busy out of office