Common Issues

restore lost connection if the app becomes stuck or unresponsive, or you see a connection closed message, it is possible that the unaric voice ms teams add in has lost connection to the unaric voice cloud service to reconnect, click the reconnect button this way, the system attempts to restore connections without restarting the app error notifications the add in will display an error message if something goes wrong during login or usage these messages appear on the authentication screen (e g , missing license or invalid user mapping) inside the app interface when a request fails common error messages code / message meaning 400 – the office 365 user is not recognized as a cti user in salesforce the user is not set up correctly in salesforce 1006 – no unaric voice ms teams add in license assigned to the user a valid license is missing 1005 – the office 365 user {userprincipalname} is not added to a salesforce call center configuration the user is not linked to the salesforce call center unable to connect to unaric cloud service general connection failure with the cloud service