Overview

unaric voice legacy name is cti data connector you may encounter both names in this documentation and while using the application currently, this documentation does not include installation and setup guides contact unaric voice support if you need assistance in those areas the unaric voice integration with microsoft teams provides an extended interface within microsoft teams with further options for call management and team collaboration between platforms the integration is compatible with on premise and cloud telephone system visit docid\ chqtxflk8zfdw3q5g5oe0 to learn the prerequisites before start using the application key features inbound calls docid\ ckiwewwx3zoebaplcgaqj queues docid\ f8n 7fja50imjxwoda64o user presence state docid\ ax6fy01nd7d1f3yqmzrjo microsoft teams add in docid ql4 moi9 mq5sas14dv use cases the integration can be adapted to a variety of operational requirements below are three common scenarios where organizations can see immediate value customer support & service desks support teams can manage high volumes of inbound calls through integrated queues, ensuring calls are routed to the right agents based on availability and skill set queue monitoring helps supervisors balance workloads and reduce customer wait times sales & business development sales representatives can place outbound calls in microsoft teams directly from within crm records while automatically logging interactions in salesforce r emote & hybrid teams with user presence synchronization, users can route calls according to real time availability internal calls, quick transfers, and shared call histories help keep teams connected