Call History

the history section in the unaric voice ms teams add in (desktop and mobile) shows up to 200 recent calls you can search, filter, view details, and redial from this list interface the mobile and desktop interfaces are nearly identical desktop includes a details panel that is missing in mobile desktop ui mobile ui how it works active call persistence and history sync the add in keeps call events accurate even when inactive active calls stay tracked in the background if you switch teams tabs (chat, calendar, activity) or minimize the add in auto restore returning to the add in shows the ongoing call’s current status (ringing, answered, on hold) up to date history all call events are mapped 24 hour sync if the add in was inactive, calls are synced for up to 24 hours after the nightly server reset the 24 hour period is based on server reset time, not a fixed hourly range cross device logging if you receive calls on both desktop and mobile, the call is logged only on the device where it was answered missed calls during do not disturb (dnd) or busy states if you are in do not disturb , already on a call, or presenting incoming calls are not delivered, but are still logged as missed incoming calls you receive a notification these missed calls are not logged as salesforce tasks, unless they are queue based calls view and filter call history in the search history field, enter a number or name to find matching calls each call entry shows contact icon contact if known from salesforce contact name or call queue name if unknown phone number + (external) call direction (shown as text in desktop and icon in mobile) duration call time you can filter calls by all, missed , incoming , and outgoing additional features quick call back hover over an entry to display the green call button (not available for anonymous callers) in mobile, the green call button appears next to the entry click this button to redial view call details click a history entry to open the details panel on the right, which shows contact icon contact info (name or phone number) phone number click the number to start a call click the copy icon to copy it date of the call call direction who initiated the call start and end time total duration