Call Answering Rules

you can establish c all answering rules to be enforced if you do not answer phone calls within a defined number of seconds by default, r ules configured in the microsoft teams app are not used in the integration instead, you have to configure the rules in the unaric voice softphone configure call answering rules in the unaric voice softphone, select the inbound tab select the enable call answering rules checkbox use the ring before redirecting (seconds) to c onfigure the number of seconds after which a call is redirected if not answered open the dropdown menu under redirect to and select an option for redirecting calls click save to finish call redirection you have multiple options for call redirection redirect option description m s teams user choose ms teams user to redirect calls to another ms teams user you will be required to add their office 365 email address cti data connector for user with ms teams r edirect calls to another user with ms teams and a unaric voice licence y ou can search users by their first and last names use ms teams settings select use ms teams settings to apply personal ms teams call rules for this setting to work, t he time should be set to 10 seconds shared voicemail your ms teams administrator can configure a shared mailbox for you if a caller leaves a message, all members of that shared mailbox will get an email with the audio message phone number r edirect to any internal or external phone number redirect direct extension calls direct extension calls (calls to your personal number) can be redirected if you are in do not disturb , in a call , presenting , or if you decline the call navigate to the tab under configuration for direct extension calls use the dropdown menu to select your prefer target redirect options for direct extension calls include ms teams user cti data connector user with ms teams phone number shared voicemail ms teams client settings (rules) ms teams queue optionally, activate the revert to previous presence state after call rejection checkbox to return you to your previous presence state instead of remaining in do not disturb after rejecting a call click save to finish